Widerrufsrecht
RETURNS & REFUND POLICY
Last updated: April 14, 2026
At Maldrecakrn, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
1. Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Items on sale or purchased with a discount
- Gift cards
- Personalized or custom-made products
- Hygiene-sensitive products (if applicable)
3. Return Process
To initiate a return, please contact us at:
Include:
- Your full name
- Order number
- Reason for return
Once approved, we will provide return instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will offer:
- A replacement, or
- A full refund (if applicable)
6. Refunds
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, your refund will be processed within 5 to 10 business days
Refunds will be issued to the original payment method.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Processing times may vary depending on your bank
8. Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this period, the order may already be processed and cannot be canceled.
9. Contact Information
If you have any questions about returns or refunds, contact us: